Terms and Conditions



When you purchase something from our store, you must fill in your personal information such as name, address and payment information. When payment has been accepted and the article is registered in our stock you will receive an automated shipping confirmation email. Any information provided by you for the verification process will be used for this purpose only and deleted immediately. 


At hali-anntooms.com you can pay with payment cards Dankort, Mastercard, VISA, Visa Electron and American Express. 

If you are shopping from within EU, all prices are displayed including 25% VAT. Product prices do not include shipping charges.

Outside of EU: 

If you are shopping outside of EU, prices are displayed and charged without VAT. Product prices do not include shipping charges. Purchases outside of the EU may be subject to import charges and taxes. Häli-Ann Tooms Studio accepts no responsibility for these charges. Please check with your local customs office before ordering if you are unsure as to whether this may apply to your country. Product prices do not include shipping charges.


We are shipping all around the world! When ordering to foreign countries, you choose the delivery method and the costs will appear from the order confirmation before you pay. 

For purchases above 50 EUR the shipping is free to your nearest post office or post box.


For purchases below 50 EUR will be sent to either your nearest post office, or post box a charge of 5 EUR (within Denmark) and 10 EUR (rest of the world) will be added. 

At Häli-Ann Tooms Studio we care about the environment and try to recycle as much as possible. Therefor we use pre-used boxes for a minimum material waist.  

NOTE: We are not sending plants outside of EU 

Please contact us and we will get you in contact with the closest nursery to you. We do our best to find you the best selection of plants from your local nursery. 

Time of delivery: 

Guidelines regarding times of delivery: 

Denmark 3-5 working days  

Europe approx. 7-9 working days 

Rest of world approx. 10-12 working days 


Häli-Ann Tooms Studio is not responsible for delays that might occur during transport. If there are delays please contact relevant delivery company occuring in your shipping confirmation email. Usually our transport partners are  Post Danmark / GLS / DHL / Omniva.

Gift card: 

It is possible to buy gift cards form our webshop that can be used for any product in our homepage. You can either print out the gift card yourself or ask us to send it by post. Please write in the comment field if you want the gift card to be posted. If you want to use the gift card, please write us an email with the provided unique gift card code to hi@hali-anntooms.com The gift card is valid 48 months from the day of purchase. 

Gift card is only valid for a single transaction and it is not exchangeable to money. The gift card will not be replaced when lost or damaged. 


All our products are refundable within 14 days after their receipt. Please write us an email within 14 days after receiving your goods to: hi@hali-anntooms.com

The product must be returned unused, in same condition and in original packaging. If not, you will not receive the full refund. When we receive your parcel and the items are approved we will return the order amount to your account. Please be aware that you are responsible for the products until we receive them. The refundable costs are carried out by the customer. 

Damaged goods:

We always package the goods very carefully in order to reduce freight damages to a minimum. In case of a damaged products, please send us an email to hi@hali-anntooms.com, within 24 hours after your parcel is received. We will send you new products or refund the cost of the product if it is no longer available in our stock.


Package has not arrived? 

If your parcel does not arrive, please write us an email: hi@hali-anntooms.com with your order number. We will do our best to help you with your order.

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