Terms and Conditions

 

General:

When you purchase something from our store, you must fill in your personal information such as name, address and payment information. When payment has been accepted and the article is registered in our stock you will receive a shipping confirmation. 

Payment: 

At hali-anntooms.com you can pay with payment cards Dankort, Mastercard, VISA, Visa Electron and American Express. All prices are inclusive of 25% VAT, unless you are trading from a country outside the EU. 

Shipping: 

We are shipping all around the world! When ordering to foreign countries, you choose the delivery method and the costs will appear from the order confirmation before you pay. 

For purchases above 39 EUR the shipping is free to your nearest post office or post box.

 

For purchases below 39 EUR will be sent to either your nearest post office, or post box a charge of 5 EUR (within Denmark) and 7 EUR (rest of the world) will be added. 

At Häli-Ann Tooms Studio we care about the environment and try to recycle as much as possible. Therefor we use pre-used boxes for a minimum material waist.  

NOTE: We are not sending plants outside of EU 

Please contact us and we will get you in contact with the closest nursery to you. We do our best to find you the best selection of plants from your local nursery. 

Time of delivery: 

Guidelines regarding times of delivery: 

Denmark 5-7 working days 

Scandinavia approx. 7-9 working days 

Europe approx. 7-9 working days 

USA approx. 10-12 working days 

Asia approx. 10-12 working days 

 

Häli-Ann Tooms Studio is not responsible for delays that might occur. If delay please contact relevant delivery company either Omniva/PostDenmark/DHL. 

Gift card: 

It is possible to buy gift cards form our webshop that can be used for any product in our homepage. You can either print out the gift card yourself or ask us to send it by post. Please write in the comment field if you want the gift card to be posted. If you want to use the gift card, please write us an email with the provided unique gift card code to hi@hali-anntooms.com The gift card is valid 48 months from the day of purchase. 

Gift card is only valid for a single transaction and it is not exchangeable to money. The gift card will not be replaced when lost or damaged. 

Refund: 

All our products are refundable within 14 days after their receipt. Please write us an email within 14 days after receiving your goods to: hi@hali-anntooms.com

The product must be returned unused, in same condition and in original packaging. If not, you will not receive the full refund. When we receive your parcel and the items are approved we will return the order amount to your account. Please be aware that you are responsible for the products until we receive them. The refundable costs are carried out by the customer.

Damaged goods:

We always package the goods very carefully in order to reduce freight damages to a minimum. In case of a damaged products, please send us an email to hi@hali-anntooms.com, within 24 hours after your parcel is received. We will send you new products or refund the cost of the product if it is no longer available in our stock.

 

Package has not arrived? 

If your parcel does not arrive, please write us an email: hi@hali-anntooms.com. Please remember to write your order number. We will do our best to help you with your order.